Refund policy

Return & Refund Policy

Effective Date: [Insert Date]
Website: umarifystore.online

At Umarify Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect
  • The product is unused and in its original condition
  • The item is returned with original packaging, tags, and accessories

Items that are used, damaged by the customer, or missing original packaging may not be eligible for return.

2. Non-Returnable Items

The following items cannot be returned or refunded unless received damaged or defective:

  • Sale or clearance items
  • Gift cards or digital products
  • Personal care or hygiene-related items
  • Customized or personalized products

3. Return Process

To request a return:

  1. Email us at malikumarmu125@gmail.com
  2. Include:
    • Your order number
    • Product name
    • Reason for return
    • Photos (if item is damaged or incorrect)

Once your request is approved, return instructions will be provided.

4. Refunds

After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing may take 5–10 business days depending on your bank or payment provider

Shipping charges are non-refundable unless the return is due to our mistake.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us within 7 days of delivery.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective
  • We recommend using a trackable shipping service

7. Order Cancellations

Orders may be canceled within 12 hours of placing the order. Once shipped, orders cannot be canceled.

8. Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • Processing times may vary between financial institutions

If you still have not received your refund, contact us at malikumarmu125@gmail.com

9. Contact Us

If you have any questions about our Return & Refund Policy, contact us:

You should replace:

  • [Insert Date]
  • [your support email]
  • [your phone number]